By using the Open House Photography website and/or purchasing services from us, you agree to the terms of service set forth in this Agreement. We reserve the right to change or modify the provisions of this Agreement at any time. You should check this Agreement periodically for changes. If you do not agree to our terms of service, you should not use our website or purchase our services. By using this website and/or purchasing services from us, you agree to be legally bound and abide by these Terms of Service, just as if you had signed a written legal agreement.
When you purchase a photo package from Pro Property Shots, you are actually purchasing a block of time for our photographer to shoot your home. You are not buying a specific number of images. That it is why it is imperative that your home be photo-ready and our photographer is allowed to begin working immediately once they arrive at your property.
Because we shoot multiple homes each day, it is important that your property be photo-ready. In order to service all of our clients in a professional manner, your appointment includes a specific amount of time for your photo session and an estimated number of images. Your home will be shot AS-IS. The property must be photo-ready when we arrive. We do not provide any cleaning, moving or home staging services. Failure to have your home photo-ready may impact the number of photographs taken. Your appointment includes a specific amount of time for the photo session and an estimated number of images.
SCHEDULING A TEAM MEMBER:
Team member photo shoots are subject to availability. It is highly recommended that the agent be present for the shoot to communicate any special shot requests to the team member. Team member photo and video shoots must be paid in advance before the appointment will be scheduled/confirmed. Team photographers cannot accept payment.
If your photo session is with Photographer, he or she will process your credit card at the end of your photo shoot.
For team photographer photo shoots, aerial drone services, and video services, we will email you an electronic invoice via Square. You may pay your electronic invoice with any major credit card. We accept Visa, MasterCard, American Express and Discover. Payment must be received in full before your appointment will be scheduled and confirmed. We do not accept checks.
TRAVEL FEES and PARKING:
Open House Photography offers real estate photography in Brentwood CA 94513 via our local service area. Our local service area includes all properties that are located less than 30 miles from Brentwood. Properties located outside our local service area will incur a travel fee. Travel fees are calculated via Google Maps and are based on the distance from Brentwood CA 94513 to the client’s property. If guest parking or free street parking is unavailable, clients will be responsible for any parking fees incurred by photographers to park in a nearby parking lot.
CANCELLATIONS and RESCHEDULING:
If you need to cancel or reschedule your appointment, we request at least 48 hours notice via our contact form on this website. You will receive a cancellation confirmation email from us within 24 hours. If you do not receive a cancellation confirmation email from us, that means we did not receive your cancellation request and your appointment is still reserved. Please call us immediately. If you give less than 24 hours notice, you will be charged a $75.00 cancellation fee. There is no cancellation fee for rescheduling your shoot due to bad weather. If you repeatedly cancel or reschedule appointments, we will require a $125.00 non-refundable security deposit to reserve your next photo shoot.
NO SHOWS/LATE SHOWS/SCRAP SHOOT:
If you do not show up for your appointment or if you show up so late that the shoot has to be cancelled, you will be charged a $125.00 trip fee that must be paid in full before we can reschedule another shoot. If we arrive at the property and are unable to shoot the home due to lack of electricity, lack of interior access or other issues, the appointment will be cancelled and you will be charged a $125.00 scrap shoot fee that must be paid in full before we can schedule another shoot for you.
Any return trip to the property for reshoots will incur a fee. The minimum reshoot fee is $200.00.
In order to avoid a reshoot: 1. Please be sure the property is “photo-ready” and is cleaned and styled to your specifications. 2. Make sure weather conditions are to your liking. 3. Communicate any specific shot requests to us via email prior to your appointment. 4. Purchase the interior lighting upgrade and deluxe image editing option.
Refunds are provided on a case by case basis. Refunds will not be provided in situations where the client was not present at the shoot, the client failed to communicate specific shot requests, the client did not purchase the interior lighting upgrade or the images are not materially different in image quality from those contained in our portfolio. There are no refunds or reshoots for team photo sessions.
Your home will be shot AS-IS. We do not provide any cleaning/moving/home staging services. The property must be photo-ready when we arrive. Failure to have your home photo-ready may impact the number of photographs taken. Please review our tips on how to prepare the home. Your photo package includes a specific amount of time for the photo session and an estimated number of images shot. Any return trip to the property for re-shoots will incur a re-shoot fee. The minimum re-shoot fee is $150.00. Weekend photo sessions are by special request and are subject to availability.
After payment has been received in full, residential photo package images are delivered next business day via electronic download. Typically, photos are delivered between 12pm and 6pm, but may be later depending on our workload. Friday photo session images are typically delivered on Saturday, but Saturday delivery is not guaranteed. Delivery times for all other services is typically two to five business days. A delay in payment will delay the processing and delivery of your images. If you have specific delivery requirements, please contact us prior to scheduling your photo session.
Team member photo shoots are subject to availability. It is highly recommended that the agent be present for the shoot to communicate any special shot requests to the team member. Team member photo and video shoots must be paid in advance before the appointment will be scheduled/confirmed. Team photographers cannot accept payment. Please review our Appointments page prior to scheduling a photo session.
IMAGE QUALITY/NUMBER OF IMAGES/SHOT REQUESTS:
For optimum image quality and improved color accuracy, we recommend that clients purchase a custom package with the flash interior lighting option. It is the client’s responsibility to inform us of any specific angles, property areas, or home features that will need to be photographed. If the client does not inform us of any specific shot requests, the photographer on-location will determine the shot list and will photograph the property to the best of their ability. Each photo package includes a maximum number of images shot. We do not “over shoot” homes.
IMAGE EDITING SERVICES: DELUXE IMAGE EDITING:
Deluxe image editing includes: removing the camera reflection in mirrors, sharpening the image, straightening the vertical lines of the walls, reducing image noise, reducing distortion and chromatic aberration, cropping the edges of the images, adjusting the global color, contrast, saturation, clarity, white balance and exposure, removal of pool hoses and debris in swimming pools, clean up lawns, gardens, and pools, add or enhance blue skies and green grass to exterior images, clean up stains on floors, add fire to fireplaces, add scenes to all TVs and enhance the view through interior windows. Deluxe image editing is included on all our photo packages.
OBJECT REMOVAL EDITING:
Object removal editing is optional and will incur an additional fee. Examples include: de-cluttering an interior room, removing the agent’s sign from the front yard, or removing a car from a photo, Object removal editing is not covered in our Deluxe editing. Pricing is based upon the specifics of the client’s object removal editing requests.
AERIAL DRONE SERVICES: SCHEDULING AN AERIAL SESSION:
Aerial sessions are subject to availability and pilot photo styles may vary. It is highly recommended that the agent be present for the appointment to communicate any special shot requests to the team pilot.
THE AERIAL SESSION:
Your home will be shot AS-IS. The property must be photo/video ready when we arrive. We do not provide any cleaning, moving or home staging services. Failure to have your home ready may impact the quality of your video or the number of photographs taken.
AERIAL PHOTO EDITING & DELIVERY:
All aerial photos include our Deluxe Image Editing. After payment has been received in full, aerial images are delivered next business day via electronic download. Delivery times for custom aerial photo packages will vary.
AERIAL TEASER VIDEO EDITING & DELIVERY:
Our drone teaser video includes Basic Video Editing. After payment has been received in full, your aerial teaser video will be delivered within 2 to 5 business days. Any additional revisions to your video will incur an editing fee.
AERIAL TEASER VIDEO HOSTING:
Open House Photographydoes not provide any video hosting services. We recommend using a video hosting provider, such as YouTube or Vimeo to host your videos. They will be able to provide you with shareable links and embed code for your websites and social media.
REAL ESTATE VIDEO SERVICES: VIDEO SESSIONS:
Your home will be shot AS-IS. We do not provide any cleaning/moving/home staging services. The property must be video-ready when we arrive. Failure to have your home video-ready may impact the quality of the video. Please review our tips on how to prepare the home. Your video package includes a specific amount of time for the video session. Any return trip to the property for video re-shoots will incur a re-shoot fee. Please call for the minimum video re-shoot fee. Weekend video sessions are by special request.
VIDEO EDITING & REVISIONS:
All of our video packages include our in-house video editing. If you require Advanced Video Editing, such as compositing, key-framing, custom animation, etc., please contact us. For custom videos, clients receive one complimentary revision to their video. Any additional revisions will incur an editing fee.
VIDEO DELIVERY TIMES & HOSTING:
After payment has been received in full, the first cut of your custom video is delivered in three to five business days via electronic download. Delivery times for commercial custom video packages will vary. Expedited video delivery is unavailable. A delay in payment will delay the creation of your video. If you have specific delivery requirements, please contact us prior to scheduling your video session. Your video will be delivered as a web-friendly MP4 video file. Open House Photography does not provide any video hosting services. We recommend using a video hosting provider, such as YouTube or Vimeo to host your videos. They will be able to provide you with shareable links and embed code for your websites and social media.
For custom videos, agent’s may select a track of their choice from our in-house music library of royalty-free songs. Agents may also select music from other outside royalty-free music sources, but they will be responsible for any licensing fees incurred by Open House Photography associated with their selection.
ELECTRONIC NEWSLETTER AND OPT-OUT
By contacting Pro Property Shots, you agree to receive occasional email correspondence and electronic newsletters. Users may opt-out of receiving future electronic newsletters by clicking on the unsubscribe link at the bottom of the newsletter.
PORTFOLIO AND SOCIAL MEDIA USE
Open House Photography reserves the right to use any and all photo and video footage from client shoots for our online portfolio and social media channels. By purchasing services from us, you grant us an irrevocable right to use the photo and video footage from your property in perpetuity. If you are an agent or broker representing the home owner, you are authorizing Open House Photography on the owner’s behalf for us to use any and all footage for our own marketing purposes. Purchasing services from us constitutes a location release.